24/7/365 Network Monitoring and Proactive Problem Resolution
Your ability to control and monitor your displays across the country or world is critical.
Whether you have 1 screen, or 50, your success is our success.
Once your solution is up and running, we proactively monitor your system to ensure it's displaying properly and delivering a maximum exposure time for your messaging.
Our technologies allows us to see the instant there is a problem with a deployment, most times making it unnecessary to involve you, keeping you focused on what you do best - your business. The objective is to proactively anticipate potential problems and implement steps to minimize or totally eliminate issues, we resolve over 60% of all digital signage problems before our customers ever call us.
One of the biggest challenges with digital signage is supporting hundreds, or thousands of screens distributed throughout a region, country or the world.
You can't always watch your screens. Problems can occur when no one from your company is there to see it; but your customers are. Edge Device Monitoring (EDM) is a service that allows us to monitor dozens of conditions on your network including connection, power, tampering, and more. Almost two-thirds of all problems will be corrected before you call us.
We will be available on your schedule, even holidays. At some point, you or your customers will need to call for support. When they do, you need to know who they can call.
Our Team can help with:
- Monitor your network and displays and make sure they operating optimally.
- Review and schedule the publication of your content.
- Resolve issues quickly.